Terms of Use

1. About Enigma-Play

1.1. These Terms of Use (“Terms”) govern your use of all services (“Services”) provided by Enigma-Play (“Enigma-Play,” “we,” “us,” “our”), operating the website https://enigma-play.com.

1.2. Through the Website, Enigma-Play provides games of chance and wagering. These Terms apply to all such Services.

1.3. By using our website or creating an account, you agree to these Terms, our Privacy Policy, and all other policies referenced here. If you do not agree, do not use our Services.

2. Eligibility

2.1. Age and Capacity

To use Enigma-Play, you confirm that:

• You are at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher.
• You have the legal capacity to enter a binding agreement.
• You are not classified as a compulsive or problem gambler and are not self-excluded from any gambling site.

2.2. Personal Use Only

• You must play for personal entertainment only, not professionally or on behalf of anyone else.
• You accept the risk of losing money and take full responsibility for any losses.

2.3. Legal Compliance

• You are responsible for determining whether online gambling is legal in your jurisdiction.
• You must comply with all applicable local laws when using our Services.
• We are not liable for losses caused by gambling bans or restrictions imposed by your local government.
• You are solely responsible for reporting and paying any taxes on your winnings under applicable laws.

2.4. Cryptocurrency Acknowledgment

• You will only deposit cryptocurrency that lawfully belongs to you.
• You acknowledge that cryptocurrency values fluctuate and accept all risks associated with price volatility.
• Blockchain transactions are irreversible once confirmed on the network.

2.5. Prohibited Activity

The following activities are strictly prohibited and constitute a breach of these Terms:

• Using bots, scripts, or automated software to play games or interact with the platform
• Card counting, arbitrage betting, syndicated play, or any form of coordinated strategy designed to gain a systematic advantage
• Bonus abuse, including creating multiple accounts or exploiting promotional mechanics
• Placing low-risk, zero-margin, or hedged bets solely to meet wagering requirements
• Data mining or scraping platform content, odds, or game data

We reserve the right to determine, at our sole discretion, whether your activity qualifies as non-recreational. If prohibited activity is detected, we may suspend your account, void bets, forfeit winnings, and permanently ban you from the platform.

2.6. Technical Requirements

Using our Services requires an internet connection. We may collect device and connection data to deliver the Services. We do not guarantee compatibility with all devices, and you are responsible for maintaining a compatible device.

3. Your Account

3.1. Registration

To place bets, you must create an account (“Account”). Browsing games, statistics, and legal notices does not require registration.

During registration, you must provide:

• Valid email address
• Username (not offensive or disruptive)
• Password
• Promo code (optional)

All information must be truthful and accurate. You must update your details promptly if anything changes. Without a valid email, we cannot help you recover a lost password.

3.2. Account Security

• You are responsible for keeping your login credentials secure.
• Notify us immediately if you suspect unauthorized access.
• We are not liable for losses from unauthorized use of your Account.

3.3. One Account Per Person

You may have only one Account. If we discover multiple accounts held by the same person, all accounts may be suspended or closed, and funds may be frozen.

Selling, transferring, or acquiring accounts from other users is strictly prohibited.

3.4. Restricted Jurisdictions

We do not accept registrations from residents of:

• Australia, Austria, the Comoros, Cyprus, France, Germany, Iran, Myanmar, the Netherlands, North Korea, Spain, the United Kingdom, the United States
• All FATF-blacklisted countries
• All UN-sanctioned countries
• Any other jurisdictions excluded under our licensing requirements

This list may be updated at any time. Attempting to circumvent restrictions (e.g., using VPNs, proxies, or false information) is a breach of these Terms and will result in account closure.

3.5. Know Your Customer (KYC)

We may request identity verification at any time, including:

• Photographic identification (passport, national ID, driver’s license)
• Proof of address
• Source of funds documentation

Until verification is complete, we may restrict your access to Services, deposits, or withdrawals.

3.6. Account Errors

If you discover any error in your Account (incorrect balance, missing bets, duplicate transactions), you must notify us immediately. We reserve the right to void bets or reverse transactions that resulted from a system error.

3.7. Communications

By creating an Account, you consent to receive electronic communications from us, including account notices and promotional messages. You can opt out of promotional emails at any time using the unsubscribe link.

3.8. Account Closure

By you: Contact support@enigma-play.com at any time. If your reason is related to gambling addiction, please state this so we can take appropriate action.

By us: We may close your Account if:

• You breach these Terms (or we reasonably suspect a breach)
• Your Account has been inactive for 12 months or more
• Regulatory or legal requirements demand it

If we close your Account for a breach, we may withhold winnings and apply funds toward any damages you owe us. For inactive accounts, remaining funds may be used toward administrative costs of closure.

4. Deposits

4.1. How to Deposit

Deposit funds by transferring cryptocurrency from a wallet you own and control. You may only deposit your own funds.

4.2. Minimum Deposits

Each cryptocurrency has a minimum deposit amount per transaction, displayed on the deposit page. Deposits below the minimum will not be credited. We are not liable for sub-minimum deposits.

4.3. Missing Deposits

If a deposit does not appear in your Account, you must notify us within 7 days and provide proof of the transaction (transaction hash). We will investigate but cannot guarantee recovery of funds sent to incorrect addresses or below minimum thresholds.

4.4. Identity Verification

We may require personal and payment data to process transactions, including name, address, and identification documents. Funds cannot be transferred between user accounts.

5. Withdrawals

5.1. How to Withdraw

Withdrawals are sent to the cryptocurrency wallet address you provide. You must verify your email address before requesting your first withdrawal.

5.2. Minimum Withdrawals

Each cryptocurrency has a minimum withdrawal amount per transaction, displayed on the withdrawal page. Withdrawals below the minimum will not be processed.

5.3. KYC for Withdrawals

We may require KYC verification for:

• Any withdrawal exceeding $10,000 USD (or equivalent)
• Smaller withdrawals, if deemed necessary under our license

5.4. Erroneous Credits

If your Account is credited in error (technical glitch, human error, or otherwise), the amount remains our property and will be deducted. If already withdrawn, the amount becomes a debt you owe us. Notify us immediately if you notice an incorrect credit.

5.5. Anti-Money Laundering (AML)

All transactions are subject to AML checks. We prohibit using our Services for:

• Money laundering
• Terrorist financing
• Sanctions evasion
• Coin mixing or any non-entertainment purpose

If we suspect misuse, we may:

• Suspend, block, or close your Account and withhold funds
• Require you to wager at least 1x the deposited amount before withdrawal
• Apply a 10% withdrawal fee if we have reasonable grounds to believe our Services are being used for non-entertainment purposes

By using our Services, you confirm you are not on any sanctions or watch list maintained by the United States, European Union, or other global authorities.

5.6. Irregular Play Review

Before processing withdrawals, we may review your activity for irregular patterns, including:

• Equal, zero, or low-margin bets
• Hedge betting
• Exploiting game bugs or faults

Irregular play violates bonus play-through requirements, and we may withhold withdrawals if detected.

5.7. Delayed Withdrawals

If a withdrawal has not been received within a reasonable timeframe, you must notify us within 7 days. We will investigate the transaction and work with you to resolve the issue.

5.9. Refund Policy

Due to the nature of gaming and blockchain transactions, all transactions are final. Funds used in gameplay are not refundable.

In exceptional cases (serious payment delays, abnormal price fluctuations, or third-party misconduct), we may consider refund requests at our discretion. Applicable fees may be deducted, and refunds will use the original deposit method.

6. Chargebacks

6.1. If you have a payment dispute, contact our support team first before initiating a chargeback or dispute with any third party.

6.2. A chargeback claim is considered misuse if:

• The service or product was delivered as described
• You have already received a refund for the same transaction
• The transaction was made by a third party with access to your Account (see Section 3.2)

6.3. If you initiate a chargeback in bad faith, we may:

• Suspend your Account and freeze all funds
• Void all bonuses, boosts, and associated winnings
• Hold you liable for the disputed amount plus any fees we incur

7. Promotions and Bonuses

7.1. General Rules

• Each bonus, reward, or promotion has its own terms and conditions.
• By activating a promotion, you agree to those specific terms.
• Bonuses are limited to one per person, account, household, address, email, IP address, or shared environment (university, workplace, etc.).

7.2. Cancellation and Abuse

We may cancel any promotion with immediate effect if we believe it was:

• Set up incorrectly, or
• Being abused

Bonus abuse includes (but is not limited to):

• Creating multiple accounts to claim the same bonus
• Exploiting loopholes in promotional mechanics
• Colluding with other users
• Any non-recreational use of bonus funds

If abuse is confirmed, we may revoke all bonuses, cashback, and boosts; void associated winnings; forfeit remaining funds; and suspend or permanently terminate your Account. If a wrongly issued bonus has been paid out, we may decline withdrawal requests and deduct the relevant amount. Abuse determinations are at our sole discretion.

7.3. Wagering Contributions

Contribution rates toward wagering, loyalty, and cashback requirements vary by game and may change during promotional periods. Current rates are displayed in the Rewards section of the platform.

7.4. Withdrawal Restrictions on Bonus Winnings

• Certain promotions may have winning limits or withdrawal caps.
• Specific wagering requirements must be met before bonus-funded winnings can be withdrawn.
• If you withdraw before meeting the requirements, the entire bonus amount and any associated winnings will be deducted before the withdrawal is processed.

These terms are published with each promotion.

8. Community and Chat

8.1. Community Standards

We aim to provide a safe and positive environment for all users. We expect respectful interaction at all times.

8.2. Live Chat Rules

Our live chat is moderated. We may monitor, review, and record all chat content. The chat is for socializing and recreation only.

The following will result in chat removal or account termination (with balance refunded):

• Sexually explicit, racist, hateful, or profane language
• Abusive, defamatory, harassing, or insulting statements
• Advertising or promoting other platforms
• False or damaging statements about Enigma-Play
• Collusion or unlawful conduct

Suspicious chat activity may be reported to relevant authorities.

8.3. Disputes Between Users

If you have a dispute with another user, you agree to release Enigma-Play from any claims, demands, or damages arising from that dispute.

9. Game Fairness

9.1. Randomness and RTP

Our games produce unpredictable outcomes with the potential for both wins and losses. Each game has a Theoretical Return to Player (RTP) value, available in the game information section.

9.2. Original Games

Enigma-Play offers original games (including Dice, Limbo, Coinflip, and other titles) which may be player-vs-environment (PvE) or player-vs-player (PvP). In PvE mode, you play against the house. In PvP mode, you compete against other players with Enigma-Play acting as an intermediary. All original games are subject to the same fairness standards as other games on the platform.

9.3. Provably Fair

Our original games use a provably fair system based on cryptographic verification (server seed, client seed, and nonce). You can independently verify the fairness of every bet. Full details on the verification methodology are available on the Provably Fair page of the Website.

9.4. Game Malfunctions

If a game malfunctions, all bets placed during the malfunction are void. Any funds gained from a malfunctioning game — including winnings used in subsequent rounds — are also void.

10. Sports Betting

10.1. General

Enigma-Play offers sports betting and esports betting. Esports betting is provided through third-party providers, including Oddin. All sports and esports bets are subject to this section in addition to the general Terms.

10.2. Bet Placement and Finality

• Bets are final once confirmed. You cannot cancel or amend a bet after placement.
• Odds may change at any time before your bet is confirmed. The odds at the time of confirmation apply.

10.3. Void Bets

A bet may be declared void if:

• An event is cancelled, postponed beyond a reasonable period, or abandoned
• There is an obvious error in the odds offered (e.g., a decimal point error or clearly incorrect pricing)
• Technical issues prevent a fair outcome

Void bets are returned to your balance in full.

10.4. Odds Errors

We reserve the right to void bets placed at obviously incorrect odds. If a payout has already been made on such a bet, the erroneous amount will be deducted from your balance.

10.5. Live (In-Play) Betting

Live betting allows you to place bets on events that are already in progress. Odds update in real time and may be suspended at any moment. A bet is only valid once confirmed by our system — connection delays do not guarantee acceptance at displayed odds.

10.6. Cash Out

A cash-out feature may be available on select markets, allowing you to settle a bet before the event concludes. Cash-out values are determined at the time of the request and may change. We do not guarantee cash-out availability on any market.

11. Liability

11.1. Use at Your Own Risk

The Website and Services are provided “as is” and “as available”, without any warranty, express or implied.

11.2. Indemnification

You agree to indemnify and hold harmless Enigma-Play, its employees, officers, directors, affiliates, and agents from all third-party claims, except those caused solely by our breach of these Terms.

11.3. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulatory changes
• Power or telecommunications outages
• Strikes, riots, or civil unrest
• Blockchain network congestion or failures

11.4. No Liability for Gambling Losses

We are not responsible for any losses you incur through normal use of our gambling Services.

12. Intellectual Property

12.1. Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal entertainment only. You may not copy, distribute, sell, modify, or create derivative works from any of our content or intellectual property.

12.2. Ownership

The Enigma-Play name, domain names, trademarks, and all website content (images, graphics, animations, videos, audio, text, software) are owned by Enigma-Play and protected by intellectual property law.

12.3. User Content

If you submit feedback, suggestions, or ideas, you grant us a worldwide, royalty-free license to use that content for any purpose, including marketing.

12.4. License Termination

Your license to use the Website terminates automatically if we suspend or close your Account.

13. Personal Data

For details on how we collect, use, and share your personal data, see our Privacy Policy.

14. Responsible Gambling

14.1. Our Commitment

Enigma-Play is committed to promoting responsible gambling. We provide tools to help you stay in control of your gaming activity.

14.2. Self-Assessment

If you are concerned about your gambling behavior, ask yourself:

• Do you spend more time or money gambling than you intended?
• Do you gamble to escape problems or negative feelings?
• Have others expressed concern about your gambling?

If you answered yes to any of these, please contact our support team or a professional helpline.

14.3. Available Tools

• Self-exclusion — temporarily or permanently block yourself from the platform via the Self-Exclusion page. When you activate self-exclusion, a mandatory 24-hour cooldown period begins. During exclusion, your account is fully locked: you cannot log in or place bets. After the cooldown expires, you have a 24-hour window to extend your exclusion for a fixed period (1 day, 1 week, 1 month, 6 months, or permanently). If you do not extend within that window, the exclusion ends.
• Account closure — contact support@enigma-play.com at any time. If the reason is gambling addiction, state this clearly so we can apply appropriate restrictions.

14.4. Support Resources

If you need help, these organizations offer free, confidential support:

• Gamblers Anonymous: https://www.gamblersanonymous.org
• GamCare: https://www.gamcare.org.uk
• Gambling Therapy: https://www.gamblingtherapy.org

15. Governing Law and Disputes

15.1. Governing Law

These Terms are governed by the laws applicable to the operation of the Website, excluding conflict-of-laws provisions.

15.2. Complaint Procedure

If you have a complaint:

1. Step 1: Contact our support team via live chat or email at support@enigma-play.com. We aim to resolve complaints within 72 hours.
2. Step 2: If you are not satisfied with the resolution, request escalation to a senior manager by emailing support@enigma-play.com with “Escalation” in the subject line.
3. Step 3: If the matter remains unresolved, you may pursue any other remedies available to you under applicable law.

16. Changes to These Terms

We may update these Terms at any time. We will notify you by:

• Updating the “Last updated” date at the top of this page
• Sending an email notification, or
• Posting a notice on the Website

Continued use of our Services after changes are posted means you accept the revised Terms. If you disagree, stop using the Services.

17. General Provisions

17.1. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

17.2. No Assignment

You may not assign your rights or obligations under these Terms to anyone else. We may assign ours at any time.

17.3. No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

17.4. Entire Agreement

These Terms, together with our Privacy Policy and any promotion-specific terms, constitute the entire agreement between you and Enigma-Play.