Privacy Policy
Sommaire
Key Points
- We collect only what we need — identity documents, contact details, and transaction data to operate the platform and meet legal requirements.
- We never sell your personal data. We may share anonymized, non-identifying data with partners for analytics.
- You control your data. You can access, correct, delete, or export your personal information at any time by contacting support@enigma-play.com.
- Cryptocurrency transactions are processed directly by Enigma-Play — we do not use third-party payment processors for crypto.
- Cookies are used for essential site functions and, with your consent, for analytics and advertising.
1. Who We Are
1.1. This Privacy Policy (“Policy”) explains how Enigma-Play (“Enigma-Play,” “we,” “us,” “our”) collects, uses, stores, and protects your personal data when you use the Enigma-Play.com platform (“Website”).
1.2. Enigma-Play operates the website https://enigma-play.com. For questions about this Policy, contact us at support@enigma-play.com.
1.3. By using the Website or creating an account, you agree to this Policy. If you do not agree, please do not use the Website. This Policy should be read together with our Terms of Use.
1.4. We adhere to the following principles:
- We respect your right to access your personal data
- We give you choices to limit how your data is used and disclosed
- We never rent or sell your personal data to third parties
- We secure your data with industry-standard protocols and technology
- We collect data only for the purposes described in this Policy
- We provide clear ways to contact us with questions or complaints
2. What We Collect
2.1. Identity Verification Documents
When required for Know Your Customer (KYC) or anti-money laundering (AML) compliance, we may collect:
- Government-issued ID — passport, national ID card, e-resident card, residence permit, or driver’s license (photocopy or digital scan)
- Proof of address — bank statement, utility bill, tax bill, or other government-issued residential document
- Travel documents — valid passport or equivalent
- Biometric data — selfie or real-time video interview (requires a camera, microphone, and internet connection)
2.2. Contact and Personal Details
- Full name (as shown on your ID)
- Email address
- Mobile phone number
- Date and place of birth
2.3. Transaction Data
- Cryptocurrency transactions — wallet addresses, transaction hashes, amounts, dates, and network details. Enigma-Play processes all cryptocurrency transactions directly; we do not use third-party payment processors for crypto.
- Fiat transactions (if applicable) — cardholder name, payment token from payment processor, transaction amount/date/currency, masked account/IBAN, bank name/BIC, and standard clearing references (e.g., ARN, UTR, MT103) used to trace payments.
2.4. Platform and Device Data
- Support tickets and messages
- Website performance data
- Device-specific information (browser type, operating system, screen resolution)
- IP address and approximate location
3. How We Use Your Data
3.1. Legal Basis
We process your data based on:
- Your consent — given when you accept this Policy and provide your information. You can withdraw consent at any time by contacting support@enigma-play.com.
- Legal obligations — including anti-money laundering and counter-terrorism financing laws.
- Legitimate interests — operating and improving the platform, preventing fraud, and ensuring security.
Providing your data is voluntary but necessary to use the Website. Without it, we cannot give you access to our services.
3.2. Purposes
We use your personal data to:
- Provide access to the Website and its features
- Verify your identity and comply with KYC/AML requirements
- Provide technical and customer support
- Improve the Website’s functions, content, and design
- Contact you about products and promotions we offer
- Detect, investigate, and prevent fraud and crime
3.3. Data Minimization
We only collect data that is strictly necessary for the stated purpose. We do not request or store data beyond what is needed.
3.4. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Once the purpose is fulfilled and no legal obligation requires retention, your data is deleted.
4. How We Protect Your Data
4.1. We use industry-standard security measures to protect your information from unauthorized access, loss, destruction, or disclosure. These include:
- Encrypted data transmission via Secure Socket Layer (SSL)
- Controlled, secure server environments
- Internal access restrictions — only authorized personnel can access databases
- Staff training on proper data handling procedures
- Data protection by design and default
4.2. All staff and employees with access to personal data receive adequate training on data protection procedures.
5. International Transfers
5.1. Operating the Website may require transferring your data to third parties in countries that do not have the same data protection standards as your home country.
5.2. By using the Website, you agree to such transfers. We ensure all third parties receiving your data have contractual obligations to protect it to our standards.
5.3. Regardless of where your data is transferred, this Policy continues to govern its collection, storage, and use.
6. Third-Party Links
6.1. The Website may contain links to third-party websites. These links are provided for reference only.
6.2. We do not control third-party websites and are not responsible for their content or data practices. We encourage you to read their privacy policies before providing any personal information.
7. Your Rights
7.1. What You Can Request
You have the right to:
- Access your personal data we hold
- Rectify inaccurate or incomplete personal data
- Cancel the processing of your personal data
- Object to processing on legitimate grounds
- Revoke consent for the use, storage, processing, or disclosure of your data
7.2. How to Make a Request
Send your request in writing to support@enigma-play.com. Your request must include:
- Your full name, address, and/or email address (so we can respond)
- Documents proving your identity
- A clear description of the data you are requesting action on
- If requesting rectification, the specific changes and supporting documents
7.3. What Happens Next
After receiving and reviewing your request, we may edit, deactivate, or delete your personal data. If we cannot fully delete certain data from our databases, we will mark it as permanently inaccessible.
If you update your personal data, you must also update it on your account.
7.4. When We May Deny a Request
We may deny data removal if:
- You have violated the Terms of Use, or
- Applicable law requires us to retain the data (for example, to determine liability for a legal violation)
We will inform you of the reasons and legal grounds for any denial.
7.5. Supervisory Authority
If you have concerns about how we process your data, you have the right to file an inquiry, reservation, or complaint with the relevant supervisory body.
7.6. Automated Decision-Making
We do not make automated decisions based on your personal data, and we do not use your data for profiling.
7.7. Non-Personal Data
We may share non-personally identifiable information (anonymous usage data, page views, click patterns, platform types) with partners to help them understand usage trends. This data cannot identify you and may be stored indefinitely.
9. Security Limitations and Breach Notification
9.1. No Absolute Guarantee
While we use industry-leading measures to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security against unauthorized access, disclosure, alteration, or destruction.
9.2. Internal Protocols
We maintain internal security protocols to prevent external access to our databases, apply access restrictions, and train staff on proper data handling.
9.3. Breach Notification
If a data breach occurs that poses a high risk to your rights and freedoms, we will notify you promptly. The notification will describe:
- The nature of the breach
- The likely consequences
- The measures we are taking to address it
9.4. Exceptions to Notification
We may not notify you individually if:
- Our technical and organizational measures eliminate the risk
- The high risk is no longer likely to materialize
- Individual notification would require disproportionate effort — in which case, we will issue a public communication instead
10. Changes to This Policy
10.1. We may update this Policy as laws, regulations, or industry standards evolve, or as our business changes.
10.2. Changes will be posted on this page with an updated “Last updated” date. If changes materially affect your privacy rights, we will provide additional notice.
10.3. Continued use of the Website after changes are posted means you accept the revised Policy. If you disagree, stop using the Website.
11. Contact
11.1. If you have questions about this Policy or how we handle your data, contact us at support@enigma-play.com.